PRIVACY POLICY
Effective Date: January 1, 2026
Company: Kiwi Imprints
Kiwi Imprints (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, or communicate with us, including through SMS messaging.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Business name
- Email address
- Phone number (including mobile number)
- Billing and shipping address
- Payment details (processed securely through third-party payment providers)
B. Business & Order Information
- Artwork files and print specifications
- Order history
- Communication records
- Project notes
C. Technical Information
- IP address
- Browser type
- Device data
- Cookies and analytics data
2. How We Use Your Information
We use information we collect to:
- Process and fulfill orders
- Communicate about orders, quotes, and services
- Provide customer support
- Send invoices and transactional confirmations
- Improve products, services, and website functionality
- Conduct internal business operations and analytics
- Send marketing communications (only if consent is provided)
- Comply with legal obligations
We may use customer information to operate, manage, and grow our business. However, we do not sell personal information to third parties.
3. SMS Communications
Kiwi Imprints may communicate with customers via SMS (text messaging) for business-related purposes.
How SMS Opt-In Works
SMS opt-in occurs when a customer voluntarily initiates contact with Kiwi Imprints by sending a text message to our business number or by otherwise expressly requesting SMS communication.
By initiating SMS communication with us, you consent to receive text messages related to:
- Order updates
- Quotes and production notifications
- Appointment scheduling
- Customer service communications
- Promotional messages (only if separately requested or consented to)
Message Frequency
Message frequency may vary depending on your interaction with us and the status of your orders or services.
Message & Data Rates
Message and data rates may apply according to your mobile carrier plan.
Opt-Out & Assistance
You may opt out of SMS communications at any time by replying:
- STOP — to unsubscribe
- HELP — for assistance
You may also contact us directly to request removal from SMS communications.
Mobile Information & Data Protection
Mobile opt-in data and consent for SMS messaging will not be shared, sold, rented, or transferred to third parties for marketing or advertising purposes.
We may share mobile numbers only with service providers that assist us in delivering SMS communications and solely for operational purposes.
4. Information Sharing
We do not sell or rent personal information.
We may share information in the following limited circumstances:
A. Service Providers
With trusted vendors who assist in operating our business, such as:
- Payment processors
- Shipping providers
- IT hosting providers
- Email and SMS delivery platforms
These providers are contractually required to protect your information and use it only to perform services for us.
B. Legal Compliance
If required by law, subpoena, court order, or government request.
C. Business Transactions
In the event of a merger, acquisition, or sale of assets, information may be transferred subject to confidentiality obligations.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
No internet transmission is completely secure, but we take commercially reasonable steps to protect your data.
6. Data Retention
We retain personal information as long as necessary to:
- Fulfill orders
- Maintain business records
- Comply with legal obligations
- Resolve disputes
7. Cookies & Tracking
We may use cookies and analytics tools to improve website performance and user experience.
You may adjust browser settings to decline cookies.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request corrections
- Request deletion (subject to legal obligations)
- Withdraw marketing consent
To make a request, contact us using the information below.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
10. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
11. Contact Information
Kiwi Imprints
705 K Ave, Suite 3, Plano, Texas, 75074
Phone: 972-423-2730
sales@kiwiimprints.com
https://kiwiimprints.com